Privacy Policy

Effective Date: July 4, 2026

rēlx Vacation Homes by Have Film Will Travel LLC (“rēlx,” “we,” “our,” or “us”) respects the privacy of our guests, homeowners, travel advisors, website visitors, and inquiry contacts.

This Privacy Policy explains how we may collect, use, share, and protect information submitted through our website, inquiry forms, booking tools, email communications, phone calls, social media messages, and other related channels.

Information We Collect

We may collect personal information when you contact us, submit an inquiry, request booking information, join our email list, complete a homeowner partnership form, communicate with us, or use our website.

This information may include:

Name
Email address
Phone number
Property address, if submitted for a homeowner inquiry
Mailing address, if needed for booking, business, or legal purposes
Travel dates, guest count, stay preferences, and booking details
Homeowner goals, property details, and partnership inquiry information
Messages, questions, reviews, testimonials, or other information you choose to provide
Payment, reservation, or identity verification information processed through third-party booking or payment platforms
Website usage information, cookies, analytics data, device information, browser type, and general location data

We collect only the information reasonably needed to respond to inquiries, provide services, manage bookings, evaluate homeowner partnership opportunities, improve our website, and operate our business.

How We Use Information

We may use collected information to:

Respond to guest, homeowner, travel advisor, vendor, or general inquiries
Evaluate whether a property may be a fit for the rēlx collection
Manage booking requests, reservations, guest communication, and stay-related support
Provide homeowner partnership information and related services
Send occasional updates, newsletters, or marketing emails if you choose to subscribe
Improve our website, guest experience, homeowner services, and communications
Coordinate with service providers, vendors, booking platforms, payment processors, and technology tools
Maintain records for business, legal, tax, insurance, safety, or compliance purposes
Protect the safety, security, and condition of homes, guests, homeowners, vendors, and the rēlx brand

Sharing Information

We do not sell personal information.

We may share information only as reasonably necessary to operate our business, provide services, process bookings, respond to inquiries, protect properties, or comply with legal obligations.

This may include sharing information with:

Booking platforms and direct booking software providers
Payment processors
Website hosting, email marketing, analytics, and technology providers
Cleaning, maintenance, inspection, or guest support vendors, when needed
Homeowners or authorized representatives connected to a reservation or property
Professional advisors, including legal, insurance, tax, accounting, or business advisors
Government agencies, law enforcement, courts, or regulators when legally required or necessary to protect rights, safety, or property

We ask service providers to use personal information only as needed to provide their services to us.

Booking and Payment Information

Reservations, payment processing, identity verification, security deposits, damage protection, taxes, and guest agreements may be handled through third-party booking platforms, direct booking tools, payment processors, or software providers.

Those third parties may collect and process information under their own privacy policies and terms. We encourage guests and homeowners to review the privacy policies of any booking platform, payment processor, or third-party service used in connection with a reservation or inquiry.

Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve user experience, measure marketing performance, and support website functionality.

You can usually adjust cookie preferences through your browser settings. Some website features may not function properly if cookies are disabled.

Email Communications

If you join our email list or submit an inquiry, we may send occasional updates related to rēlx homes, local guides, seasonal stays, homeowner partnerships, or business news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. We may still send non-marketing messages related to inquiries, bookings, reservations, homeowner partnerships, legal obligations, or business operations.

Guest and Homeowner Privacy

Discretion is part of the rēlx hospitality standard.

We do not publicly share guest names, stay details, private property information, or homeowner details without permission, except as needed to manage reservations, provide services, comply with law, protect safety, or operate the business.

If we use reviews, testimonials, guest book notes, photographs, or other guest-submitted content in marketing, we do so with appropriate permission or in a way that does not disclose private stay details.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including business records, booking history, legal compliance, tax and accounting requirements, insurance documentation, dispute resolution, safety, fraud prevention, and legitimate business purposes.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, email system, booking platform, or online transmission is completely secure. Please avoid sending sensitive information through unsecured channels unless necessary.

Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have the right to request access to, correction of, deletion of, or information about certain personal information we maintain.

You may also request to unsubscribe from marketing communications or ask questions about how your information is used.

To make a privacy request, contact us through the contact information listed on our website.

We may need to verify your identity before responding to certain requests.

California Privacy Notice

If you are a California resident, California privacy laws may provide additional rights regarding your personal information. These may include the right to know what categories of personal information are collected, the right to request deletion or correction, the right to know whether information is sold or shared, and the right not to be discriminated against for exercising privacy rights. The California Attorney General describes CCPA rights to include rights to know, delete, opt out of sale or sharing, correct inaccurate information, limit use and disclosure of sensitive personal information, and non-discrimination.

rēlx does not sell personal information.

If our use of cookies, analytics, advertising tools, or third-party booking technology is considered “sharing” under applicable California privacy law, we will provide any required notice or opt-out mechanism where applicable.

To submit a California privacy request, contact us through the contact information listed on our website.

Children’s Privacy

Our website and services are intended for adults making travel, booking, homeowner, or business inquiries. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Links to Other Websites

Our website may link to third-party websites, booking platforms, social media pages, payment processors, local businesses, or other resources. We are not responsible for the privacy practices, content, or policies of those third-party websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

For privacy questions or requests, please contact rēlx Vacation Homes through the contact information provided on our website.